Refund Policy
Clear guidelines for refund eligibility and processing procedures at yofonpozam Voskardo
Refund Eligibility Criteria
We want you to feel confident about your investment in our small business financial management programs. Our refund policy is designed to be fair while protecting the integrity of our educational services. Here's what you need to know about when refunds are available.
Course Completion Requirements
Refund requests must be submitted within 14 days of enrollment and before completing more than 25% of the course material. This ensures fairness for both students and instructors.
Technical Issues
If you experience persistent technical problems that prevent access to course materials, we'll work to resolve the issue first. If resolution isn't possible, a full refund will be provided.
Medical or Emergency Circumstances
We understand that life happens. Medical emergencies or significant personal circumstances that prevent course completion may qualify for partial or full refunds with proper documentation.
Course Cancellations
If we need to cancel or significantly modify a course, you'll receive a full refund or the option to transfer to another program of equal value.
Refund Process Timeline
We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you request a refund:
Submit Your Request
Contact our support team at [email protected] with your enrollment details and reason for the refund request. Include any supporting documentation if applicable.
Initial Review
Our team reviews your request within 2-3 business days. We'll verify your eligibility based on our policy criteria and may contact you for additional information.
Decision Notification
You'll receive an email with our decision within 5 business days of your initial request. If approved, we'll outline the refund amount and processing timeline.
Payment Processing
Approved refunds are processed within 7-10 business days. The exact timing depends on your original payment method and bank processing times.
Payment Method Processing Times
Different payment methods have varying processing timelines. Here's what to expect based on how you originally paid:
Important Considerations
Refunds are processed to the original payment method used for enrollment. We cannot issue refunds to different accounts or payment methods for security reasons. Downloaded materials and certificates earned before refund approval cannot be retained after processing.
Special Circumstances
We recognize that standard policies don't always cover unique situations. If you're facing circumstances not explicitly covered in this policy, we encourage you to reach out. Our team reviews each case individually and may make exceptions based on specific situations.
For group enrollments or corporate packages, different terms may apply. These are typically outlined in separate agreements, but standard refund principles still guide our decisions.
Questions About Refunds?
Email: [email protected]
Phone: +27118051627
Address: 16 Kleim Street, Carletonville, 2499, South Africa